Customer Care
Customized Solutions and Continuous Support
Our Priority: Customer Satisfaction
At Gruppo Selleria Equipe, through all our selected partners across the territory, we are always available to offer complete and personalized assistance. We stand by our customers both during the process of selecting the most suitable saddle and after the purchase, should any adjustments be necessary to meet new needs.
Our priority is to ensure the utmost satisfaction for those who choose Equipe products.
A saddle and its accessories are essential tools that require constant care and maintenance to ensure their durability and functionality. Correct and responsible use is essential, as is relying on the supervision of an expert to periodically check their condition. This not only ensures the safety and comfort of the horse but also the well-being and peace of mind of the rider, promoting a harmonious and safe experience for both.
A Saddle, A Unique Code: The Serial Number
Every saddle from Gruppo Selleria Equipe is marked with a serial number located on the underside of the left panel.
How to Read a Serial Number
175N12340113M4
175 = seat size, from 16.5 to 18.5
N = panel size: K = short, N = normal, L = long, XL = extra long
12340113= serial number of the saddle
M = Gullet width. A gullet width greater than average is indicated with a + before the number in cm (e.g., +1 means the gullet is 1 cm wider than average), while a gullet width smaller than average is indicated with a - (e.g., -1 means it’s 1 cm narrower than average).
It is recommended for buyers of used saddles to check with the previous owners if there have been any changes to the original width of the saddle not recorded on the panel.
4 = Panel thickness: Each saddle is made with independent panels that can be chosen with different thicknesses based on needs.
SW = This abbreviation indicates the saddle has a Swedish panel, meaning a more forward panel suitable for taller riders.
Leather and Its Care
Gruppo Selleria Equipe saddles are made from high-quality calfskin, treated with a slow vegetable tanning process that preserves its natural characteristics. Imperfections such as scratches or scars are signs of authenticity, not defects. All leathers and hides are sourced from Italian tanneries with certification. The artisanal craftsmanship makes each saddle a unique piece that requires proper care using specific cleaning products to preserve its beauty and ensure its durability over time.
Leather, by nature, is sensitive to external elements such as extreme temperatures, excessive humidity, dry climates, and sunlight. Exposure to these factors can speed up the aging process of the leather and affect its aesthetic appearance.
To protect the saddle and extend its lifespan, we recommend regular cleaning and moisturizing treatments using Equipe-specific products. These treatments help maintain the softness and elasticity of the leather over time.
Gruppo Selleria Equipe has specifically created a Cleaning Kit for its customers, which includes:
- Soft Clean Cleaner, which removes impurities. It does not contain moisturizing substances, so it can be used in combination with Soft Oil.
- Soft Oil, which revives and protects the leather. Can be used alone or in combination with Soft Clean.
- Soft Grease, with a highly moisturizing and water-repellent effect. It absorbs more slowly than Soft Oil.
- Soft Care Cleaner-Moisturizer, which purifies and nourishes deeply. Ideal for daily use or quick cleaning during competitions.
- Lambskin Glove, a soft and delicate glove that can be replaced with a soft fabric cloth for massaging the leather to ensure proper absorption of the product.
With a few important steps, the leather will maintain its softness and durability, prolonging the life of the saddle and preserving its unmistakable charm.
FAQ
The serial number is a unique identification code for a saddle that allows retrieval of its technical information. It is stamped on the lower part of the left flap.
You can contact an authorized dealer by visiting our website in the "sales network" section. For your personal safety, it is recommended to periodically check the fastenings and replace them if necessary.
It is recommended to periodically check the condition of your saddle. In particular, a professional technician should inspect the fastenings and replace them if necessary.